Frequently Asked
Questions
Customer Service Contact Information
How To Place An Order
You may place an order in one of several ways:
-
Order online securely using your credit
card through our PayPal shopping cart.
-
Phone your order to We Cousins at 1-888-352-3555
during the hours of 9 a.m. to 7 p.m., CST. Credit
card information will be required. After hours, leave
a message and someone will respond within one business day.
-
Print our
form,
complete and FAX it to 1-888-524-4888. We will
invoice you for the sale amount.
-
Print our
form
and mail together with your check or money order to:
We Cousins Company
10 N. Sauber Rd.
Virgil, IL 60151
Our Satisfaction Guarantee
You must be 100% satisfied with your purchase or return
it for a full refund, exchange or credit.
"No questions asked. No reason necessary."
Returns
Damaged or items being returned for exchange or credit can
be shipped to the following address:
We Cousins Company
10 N. Sauber Rd.
Virgil, IL 60151
Shipping Information
Purchases are shipped via UPS or US Postal Priority Mail.
Shipping & Handling charges are as follows:
Orders up to $20.00
add $ 4.25
From $20.01 to $40.99 add $
7.75
From $41.00 to $60.99 add $10.25
From $61.00 to $99.99 add $12.00
$100.00 and over
FREE
Color Brochure
Request a color brochure by email. Be sure to provide
your full name and complete address.
Email:
CustomerService@WeCousins.com
Privacy Policy
Personal Information
Because we respect your right to privacy, unless required
by law, we will never sell, lease, rent, or share your personal
and confidential information with a third party. All information
you provide to us will remain secure! We will only contact you
by phone or e-mail regarding your current order or request.
Our site uses an order form and a contact form for customers
to request information, products, and services. While we at
WeCousins.com consider online security a priority, we cannot
provide absolute assurances against, and will not be liable
for, any breaches of confidentiality due to system failures
or unauthorized access by third parties.
PayPal Payments
Payments made via PayPal for orders are processed by PayPal.
When you place an order online, PayPal collects information
about you, including your name, address and credit card information.
This information is required in order for us to process and
complete your order. To review the policy statement for PayPal,
click
here
Other payment options are payment by check, money order or cashier's
check.
Copyright Information
WeCousins.com and all of our products are protected by copyright
by the We Cousins Company.
External Links
WeCousins.com provides links to external web sites maintained
by individuals or organizations not related to WeCousins.com.
Once you access information that links you to another website,
you are subject to the privacy policy of the web site containing
the information you have linked to.
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Site Secured
by:
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